Flight compensation Germanwings:
Dubrovnik — Hannover

Refund and compensation Germanwings: route Dubrovnik to Hannover

If your trip departing from Dubrovnik Airport and arriving at Hannover Airport operated by Germanwings was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 274 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Germanwings, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Germanwings Dubrovnik - Hannover is eligible?

Check your actual arrival time at Hannover. If Germanwings made you wait more than three hours on the tarmac at Hannover Airport, your claim is legitimate.

Also note that the distance of 1 274 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Hannover.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Dubrovnik airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

A work stoppage of Germanwings crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Germanwings is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Dubrovnik airport in case of prolonged wait?

During these long hours of waiting in the Dubrovnik Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Dubrovnik Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Germanwings?

For your Dubrovnik - Hannover trip, every minute counts. Note the reasons given by Germanwings staff at the Dubrovnik Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Germanwings. An expert can reduce this time by half.

A collective action on the Germanwings flight from Dubrovnik can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Germanwings's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.