Disrupted flight (EC 261/2004)

Flight compensation Germanwings:
Hannover — Heraklion

Planned legal compensation: 400 €

Was your flight between Hannover Airport (HAJ) and Heraklion International Nikos Kazantzakis Airport (HER) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Claim and compensation for flight Germanwings Hannover - Heraklion

Your claim for compensation for the Germanwings flight from Hannover to Heraklion deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

By taking off from Hannover Airport, you are protected by the EU's legal framework. The distance of 2 262 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Hannover Airport (HAJ)
  • Arrival airport: Heraklion International Nikos Kazantzakis Airport (HER)
  • Flight distance: 2 262 km (~2h50)
  • Applicable compensation: 400 €

This is not a commercial gesture from Germanwings, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Germanwings Hannover - Heraklion is eligible?

Check your actual arrival time at Heraklion. If Germanwings made you wait more than three hours on the tarmac at Heraklion International Nikos Kazantzakis Airport, your claim is legitimate.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Germanwings to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Hannover airport.
  • Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Hannover, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Germanwings compensation

When a social movement disrupts your itinerary to Heraklion International Nikos Kazantzakis Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Hannover airport in case of prolonged wait?

During these long hours of waiting in the Hannover Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Hannover remains valid. The hotel is due if Germanwings offsets your flight by one night.

Steps: how to get your 400 € from Germanwings?

It is strongly recommended to keep your Germanwings boarding pass and any communication relating to the delay suffered at Hannover Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight HAJ-HER to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Germanwings to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Hannover - Heraklion section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Germanwings is often a maneuver to encourage the traveler to abandon their 400 €.

For your 400 €, don't compromise with Germanwings without the opinion of a professional who knows the real value of your prejudice at Hannover.

Help & Information

Frequently Asked Questions: Flight Hannover - Heraklion

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Germanwings flight from Hannover to Heraklion?

According to European Regulation EC 261/2004, the distance between HAJ and HER being 2 262 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Germanwings?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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