Flight compensation Germanwings:
Hannover — Istanbul

Legal right to compensation: Germanwings flight between Hannover and Istanbul

If your trip departing from Hannover Airport and arriving at Istanbul operated by Germanwings was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 962 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Germanwings is a non-EU airline, if the flight takes off from Hannover Airport, the European regulation applies in full.

How to know if the flight Germanwings Hannover - Istanbul is eligible?

To determine if your trip between Hannover and Istanbul entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 962 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Istanbul.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Hannover airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

When a social movement disrupts your itinerary to Istanbul, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Hannover Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Hannover airport in case of prolonged wait?

During these long hours of waiting in the Hannover Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Hannover Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Germanwings?

Starting a procedure against Germanwings for a flight from Hannover to Istanbul can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 400 € without stress.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Germanwings to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Germanwings systems.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Germanwings is often a maneuver to encourage the traveler to abandon their 400 €.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Hannover Airport airport to prove their faults.