Flight compensation Germanwings:
Hannover — Palma de Mallorca

Claim and compensation for flight Germanwings Hannover - Palma de Mallorca

If your trip departing from Hannover Airport and arriving at Palma De Mallorca Airport operated by Germanwings was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 531 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Germanwings, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Germanwings Hannover - Palma de Mallorca is eligible?

To determine if your trip between Hannover and Palma de Mallorca entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Hannover, the regulation applies in the same way.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Palma de Mallorca.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Hannover airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

A work stoppage of Germanwings crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Germanwings is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Hannover airport in case of prolonged wait?

During these long hours of waiting in the Hannover Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Hannover Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Germanwings?

For your Hannover - Palma de Mallorca trip, every minute counts. Note the reasons given by Germanwings staff at the Hannover Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Hannover to Palma De Mallorca Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Germanwings on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Germanwings will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.