Disrupted flight (EC 261/2004)

Flight compensation Germanwings:
Hannover — Vienna

Planned legal compensation: 250 €

Was your flight between Hannover Airport (HAJ) and Vienna International Airport (VIE) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Germanwings flight compensation for the route Hannover - Vienna

No one likes waiting for hours at the airport. If Germanwings did not respect its scheduled times for your Hannover - Vienna flight, the law is on your side.

Directive 261/2004 is clear: for 687 km of flight, the company Germanwings is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Hannover Airport (HAJ)
  • Arrival airport: Vienna International Airport (VIE)
  • Flight distance: 687 km (~0h52)
  • Applicable compensation: 250 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Germanwings Hannover - Vienna is eligible?

The compensation for flight HAJ-VIE is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Hannover Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Germanwings to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Vienna.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Hannover airport.
  • Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Hannover, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Germanwings compensation

If your Germanwings flight from Hannover Airport was cancelled due to an internal union strike, you are eligible for legal repair.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Hannover airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Hannover Airport, Germanwings must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Hannover Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Germanwings?

Getting justice against carrier Germanwings requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Germanwings.

How long does it take to get the 250 € compensation?

A frequent question concerns processing times. A claim filed directly with Germanwings customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Hannover - Vienna section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Germanwings is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against Germanwings is often more striking.

Help & Information

Frequently Asked Questions: Flight Hannover - Vienna

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Germanwings flight from Hannover to Vienna?

According to European Regulation EC 261/2004, the distance between HAJ and VIE being 687 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Germanwings?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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