Disrupted flight (EC 261/2004)

Flight compensation Germanwings:
Heraklion — Stuttgart

Planned legal compensation: 400 €

Was your flight between Heraklion International Nikos Kazantzakis Airport (HER) and Stuttgart Airport (STR) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Germanwings flight payout for Heraklion → Stuttgart

From Heraklion International Nikos Kazantzakis Airport, your flight with Germanwings to Stuttgart was disrupted? EU legislation guarantees solid rights against carriers.

Your payout amount is independent of the fare. The distance alone of 1 977 km determines the payout under CE 261/2004.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Heraklion International Nikos Kazantzakis Airport (HER)
  • Arrival airport: Stuttgart Airport (STR)
  • Flight distance: 1 977 km (~2h28)
  • Applicable compensation: 400 €

Remember that this law applies whether you're in economy or business, and irrespective of the passenger's citizenship.

How to know if the flight Germanwings Heraklion - Stuttgart is eligible?

For an Germanwings flight from Heraklion to Stuttgart, punctuality is a contractual obligation. A delay of 180 minutes triggers the right to {financial compensation|the 400€ payout}.

The 400€ fixed payout is owed individually. If you travelled as a family: every passenger can claim {the same amount|400€}. At this intermediate tier, the per-passenger indemnity is substantial.

What are the conditions for Germanwings to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Stuttgart.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Heraklion airport.
  • Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Heraklion, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Germanwings compensation

Don't be misled by Germanwings's vague terms: a unannounced or declared strike is the operational burden of the airline. Regardless of distance, the principle remains identical for strikes.

Important nuance: if the cancellation is directly attributable to air traffic control, Germanwings is exempted from the obligation to pay the 400€ compensation, while maintaining its duty of assistance.

What are your rights at Heraklion airport in case of prolonged wait?

Don't buy your food without first asking coupons from Germanwings. If you advance costs, save your invoices diligently.

Remember to request a delay certificate from Germanwings staff at Heraklion International Nikos Kazantzakis Airport. This document is indispensable for your claim if you need to prove the delay.

Steps: how to get your 400 € from Germanwings?

Getting justice against Germanwings requires persistence. No response or standardised rejections are the norm with airlines.

In practice, the process is simple: you enter your flight details Heraklion→Stuttgart, the system analyses your case, then handles everything until payment your 400€.

How long does it take to get the 400 € compensation?

Airlines like Germanwings sometimes prioritise cases handled by lawyers to avoid late-payment penalties. Medium-haul cases have a standard processing timeline.

By choosing a "No Win, No Fee" service, you take no risk. If the 400€ aren't recovered, you owe nothing. As transparent as that.

What to do faced with silence or refusal from the airline?

Know that Germanwings doesn't need to justify its refusal immediately. But when you respond with documentation, the obligation to prove shifts {to the airline|onto Germanwings}.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.

Help & Information

Frequently Asked Questions: Flight Heraklion - Stuttgart

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Germanwings flight from Heraklion to Stuttgart?

According to European Regulation EC 261/2004, the distance between HER and STR being 1 977 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Germanwings?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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