Flight compensation Germanwings:
Istanbul — Berlin

Germanwings passengers Istanbul-Berlin: what to do to file a claim

You were due to travel with Germanwings from Istanbul to Berlin and things went wrong? Regulation CE 261/2004 guarantees a payout in most cases.

Seize this entitlement: the Germanwings flight Istanbul → Berlin (1 773 km) entitles you to 400€ compensation under EU regulation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is by no means a commercial courtesy from Germanwings, but a binding duty that applies to all flights subject to the scope of the directive.

How to know if the flight Germanwings Istanbul - Berlin is eligible?

Three criteria are required to establish your right to 400€: {delay exceeds 3h at Berlin|flight cancelled less than 14 days before|boarding denied} — and {the cause is attributable to|Germanwings is responsible for|the fault lies with} Germanwings.

In the case of a flight suppression, if you were informed fewer than two weeks before your departure from Istanbul, the CE 261 applies equally.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Berlin.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Istanbul airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

The principle is clear: if Germanwings's staff stop work, it is a risk that {the airline|Germanwings} should have anticipated. Therefore, {your compensation|the 400€} remains owed.

The difference is fine but crucial. By engaging specialist lawyers, they will check in aeronautical databases the real cause of the delay logged on the day of your Istanbul → Berlin flight.

What are your rights at Istanbul airport in case of prolonged wait?

Here is what Germanwings owes you if your flight is delayed at Istanbul: refreshments and food adapted to waiting time, two free communications, and a hotel night if the flight is pushed to the next day.

Even in force majeure cases, the right to assistance at Istanbul still applies. The hotel must be provided if Germanwings delays your flight overnight.

Steps: how to get your 400 € from Germanwings?

It is essential to save your Germanwings ticket and every email related to the delay at Istanbul. These documents are vital for building your case.

The main benefit: they take on all the complexity and only collect fees if the 400€ are successfully recovered.

How long does it take to get the 400 € compensation?

On the SAW→TXL line, delays can differ depending on the responsiveness of Germanwings's legal department.

Obtaining 400€ has never been easier thanks to digital tools between recovery services and Germanwings's systems.

What to do faced with silence or refusal from the airline?

The automated reply from Germanwings mentioning weather conditions for your Istanbul→Berlin flight is a classic. Traffic data are public and allow verification each excuse.

Refuse to allow Germanwings to retain the {money|400€} that is legally owed to you. The longer you wait without action is a win for {the airline|Germanwings} and time lost for you.