Flight compensation Germanwings:
Istanbul — Cologne

Procedure: Germanwings flight compensation from Istanbul to Cologne

No one likes waiting for hours at the airport. If Germanwings did not respect its scheduled times for your Istanbul - Cologne flight, the law is on your side.

Fortunately, for this specific route with a distance of 2 030 km, EC Regulation 261/2004 requires Germanwings to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Germanwings Istanbul - Cologne is eligible?

The compensation for flight SAW-CGN is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Germanwings SAW-CGN flight is crucial to prove that you were present at boarding at Istanbul.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Cologne.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Istanbul airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Germanwings staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Istanbul airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Istanbul airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Istanbul, Germanwings must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Istanbul and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Germanwings?

The amicable route with Germanwings to recover 400 € often fails without a technical and legal file.

Partner LegalTech services have tools to check actual Germanwings flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

On the SAW-CGN line, delays can vary according to the reactivity of Germanwings's legal department.

If your file is particularly solid regarding the incident occurred on the Istanbul - Cologne section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Germanwings is often a maneuver to encourage the traveler to abandon their 400 €.

DGAC or its European equivalents can be slow. A private court proceeding against Germanwings is often more striking.