Flight compensation Germanwings:
Kavala — Stuttgart

How to be compensated by Germanwings on the Kavala (KVA) - Stuttgart (STR) line

No one likes waiting for hours at the airport. If Germanwings did not respect its scheduled times for your Kavala - Stuttgart flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 487 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Germanwings Kavala - Stuttgart is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Stuttgart Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Germanwings owes you 250 €.

The compensation also covers boarding denials (overbooking). If Germanwings sold more seats than planned and you stay on the tarmac at Alexander the Great International Airport, the 250 € compensation is automatic.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Stuttgart.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Kavala airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

Not all strikes exempt the company from its obligations. If the delay of your Kavala - Stuttgart trip is due to an internal strike within Germanwings, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Germanwings is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Kavala airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Alexander the Great International Airport, Germanwings must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Alexander the Great International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Germanwings?

The formal notice letter and the collection of evidence of delay at Stuttgart Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Germanwings flight logs and contradict false weather excuses.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Kavala to Stuttgart Airport can drag on if you don't follow up.

A collective action on the Germanwings flight from Kavala can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Germanwings's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.