Disrupted flight (EC 261/2004)

Flight compensation Germanwings:
London — Stuttgart

Planned legal compensation: 250 €

Was your flight between London Heathrow Airport (LHR) and Stuttgart Airport (STR) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Legal right to compensation: Germanwings flight between London and Stuttgart

Your claim for compensation for the Germanwings flight from London to Stuttgart deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

By taking off from London Heathrow Airport, you are protected by the EU's legal framework. The distance of 756 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: London Heathrow Airport (LHR)
  • Arrival airport: Stuttgart Airport (STR)
  • Flight distance: 756 km (~0h57)
  • Applicable compensation: 250 €

This is not a commercial gesture from Germanwings, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Germanwings London - Stuttgart is eligible?

Check your actual arrival time at Stuttgart. If Germanwings made you wait more than three hours on the tarmac at Stuttgart Airport, your claim is legitimate.

Also note that the distance of 756 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Germanwings to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Stuttgart.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at London airport.
  • Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from London, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Germanwings compensation

Don't be fooled by Germanwings's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at London Heathrow Airport or European air traffic control is an external cause over which Germanwings has no control.

What are your rights at London airport in case of prolonged wait?

If London Heathrow Airport airport becomes your temporary residence because of Germanwings, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to London Heathrow Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Germanwings?

For your London - Stuttgart trip, every minute counts. Note the reasons given by Germanwings staff at the London Heathrow Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Germanwings. An expert can reduce this time by half.

By entrusting the recovery of your 250 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the London - Stuttgart line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.

Help & Information

Frequently Asked Questions: Flight London - Stuttgart

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Germanwings flight from London to Stuttgart?

According to European Regulation EC 261/2004, the distance between LHR and STR being 756 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Germanwings?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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