Flight compensation Germanwings:
Madrid — Duesseldorf

Claim and compensation for flight Germanwings Madrid - Duesseldorf

If your trip departing from Madrid Barajas International Airport and arriving at Dusseldorf International Airport operated by Germanwings was disrupted, you are not alone against the airline.

Given the route between Madrid and Duesseldorf (1 441 km), the European scale provides automatic financial protection in case of failure by Germanwings.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Germanwings is a non-EU airline, if the flight takes off from Madrid Barajas International Airport, the European regulation applies in full.

How to know if the flight Germanwings Madrid - Duesseldorf is eligible?

To determine if your trip between Madrid and Duesseldorf entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 441 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Duesseldorf.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

A work stoppage of Germanwings crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Germanwings is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Madrid airport in case of prolonged wait?

If Madrid Barajas International Airport airport becomes your temporary residence because of Germanwings, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Madrid remains valid. The hotel is due if Germanwings offsets your flight by one night.

Steps: how to get your 250 € from Germanwings?

It is strongly recommended to keep your Germanwings boarding pass and any communication relating to the delay suffered at Madrid Barajas International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight MAD-DUS to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Madrid to Dusseldorf International Airport can drag on if you don't follow up.

A collective action on the Germanwings flight from Madrid can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of Germanwings convictions, which is a decisive advantage.