Flight compensation Germanwings:
Naples — Cologne

Refund and compensation Germanwings: route Naples to Cologne

If your trip departing from Naples and arriving at Cologne Bonn Airport operated by Germanwings was disrupted, you are not alone against the airline.

By taking off from Naples, you are protected by the EU's legal framework. The distance of 1 239 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Germanwings.

How to know if the flight Germanwings Naples - Cologne is eligible?

Don't confuse ticket refund and legal compensation! Even if Germanwings offers you a voucher for your Naples - Cologne flight, you can still claim the 250 euros cash provided by law.

Also note that the distance of 1 239 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Cologne.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Naples airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

Not all strikes exempt the company from its obligations. If the delay of your Naples - Cologne trip is due to an internal strike within Germanwings, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Germanwings is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Naples airport in case of prolonged wait?

During these long hours of waiting in the Naples terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Naples shouldn't cost you a penny more than originally planned for your NAP-CGN trip.

Steps: how to get your 250 € from Germanwings?

It is strongly recommended to keep your Germanwings boarding pass and any communication relating to the delay suffered at Naples airport. These documents will be vital for your case.

By entrusting your case regarding flight NAP-CGN to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Germanwings. An expert can reduce this time by half.

A collective action on the Germanwings flight from Naples can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Naples - Cologne line.

In the last instance, it is the summons to court that often unlocks the payment. The company Germanwings will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.