Flight compensation Germanwings:
Sarajevo — Berlin

Claim and compensation for flight Germanwings Sarajevo - Berlin

The SJJ - TXL route operated by Germanwings experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Sarajevo International Airport, you are protected by the EU's legal framework. The distance of 1 040 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Germanwings, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Germanwings Sarajevo - Berlin is eligible?

Check your actual arrival time at Berlin. If Germanwings made you wait more than three hours on the tarmac at Berlin-Tegel International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Sarajevo, the regulation applies in the same way.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Berlin.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Sarajevo airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Germanwings staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Sarajevo International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Sarajevo airport in case of prolonged wait?

During these long hours of waiting in the Sarajevo International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Sarajevo shouldn't cost you a penny more than originally planned for your SJJ-TXL trip.

Steps: how to get your 250 € from Germanwings?

Starting a procedure against Germanwings for a flight from Sarajevo to Berlin can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

A frequent question concerns processing times. A claim filed directly with Germanwings customer service can take several weeks or even months before getting a response.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The first refusal from Germanwings should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Sarajevo International Airport airport to prove their faults.