Disrupted flight (EC 261/2004)

Flight compensation Germanwings:
Stuttgart — Faro

Planned legal compensation: 400 €

Was your flight between Stuttgart Airport (STR) and Faro Airport (FAO) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Germanwings flight compensation for the route Stuttgart - Faro

No one likes waiting for hours at the airport. If Germanwings did not respect its scheduled times for your Stuttgart - Faro flight, the law is on your side.

Directive 261/2004 is clear: for 1 902 km of flight, the company Germanwings is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Stuttgart Airport (STR)
  • Arrival airport: Faro Airport (FAO)
  • Flight distance: 1 902 km (~2h23)
  • Applicable compensation: 400 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Germanwings Stuttgart - Faro is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Faro Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Germanwings owes you 400 €.

The compensation also covers boarding denials (overbooking). If Germanwings sold more seats than planned and you stay on the tarmac at Stuttgart Airport, the 400 € compensation is automatic.

What are the conditions for Germanwings to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Faro.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Stuttgart airport.
  • Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Stuttgart, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Germanwings compensation

A work stoppage of Germanwings crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

A strike by weather services at Stuttgart Airport or European air traffic control is an external cause over which Germanwings has no control.

What are your rights at Stuttgart airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Stuttgart Airport airport, Germanwings is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Stuttgart Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from Germanwings?

The amicable route with Germanwings to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Germanwings website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Stuttgart to Faro Airport can drag on if you don't follow up.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Don't take Germanwings's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Germanwings convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Stuttgart - Faro

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Germanwings flight from Stuttgart to Faro?

According to European Regulation EC 261/2004, the distance between STR and FAO being 1 902 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Germanwings?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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