Flight compensation Germanwings:
Stuttgart — Heraklion

Claim and compensation for flight Germanwings Stuttgart - Heraklion

The STR - HER route operated by Germanwings experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Stuttgart and Heraklion (1 977 km), the European scale provides automatic financial protection in case of failure by Germanwings.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Germanwings.

How to know if the flight Germanwings Stuttgart - Heraklion is eligible?

Don't confuse ticket refund and legal compensation! Even if Germanwings offers you a voucher for your Stuttgart - Heraklion flight, you can still claim the 400 euros cash provided by law.

Also note that the distance of 1 977 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Stuttgart airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

Don't be fooled by Germanwings's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at Stuttgart, assistance (meals/hotel) remains mandatory for Germanwings.

What are your rights at Stuttgart airport in case of prolonged wait?

During these long hours of waiting in the Stuttgart Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Stuttgart remains valid. The hotel is due if Germanwings offsets your flight by one night.

Steps: how to get your 400 € from Germanwings?

Starting a procedure against Germanwings for a flight from Stuttgart to Heraklion can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight STR-HER to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Stuttgart to Heraklion International Nikos Kazantzakis Airport can drag on if you don't follow up.

A collective action on the Germanwings flight from Stuttgart can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of Germanwings convictions, which is a decisive advantage.