Disrupted flight (EC 261/2004)

Flight compensation Germanwings:
Stuttgart — London

Planned legal compensation: 250 €

Was your flight between Stuttgart Airport (STR) and London Heathrow Airport (LHR) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Procedure: Germanwings flight compensation from Stuttgart to London

No one likes waiting for hours at the airport. If Germanwings did not respect its scheduled times for your Stuttgart - London flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 756 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Stuttgart Airport (STR)
  • Arrival airport: London Heathrow Airport (LHR)
  • Flight distance: 756 km (~0h57)
  • Applicable compensation: 250 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Germanwings Stuttgart - London is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at London Heathrow Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Germanwings owes you 250 €.

An unexpected cancellation or a diverted flight from Stuttgart Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Germanwings to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at London.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Stuttgart airport.
  • Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Stuttgart, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Germanwings compensation

Don't be fooled by Germanwings's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Germanwings is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Stuttgart airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at Stuttgart Airport airport, Germanwings is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Stuttgart Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Germanwings?

Getting justice against carrier Germanwings requires perseverance. No response or standardized refusals are common tactics.

Partner LegalTech services have tools to check actual Germanwings flight logs and contradict false weather excuses.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Germanwings. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Germanwings on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Germanwings's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Germanwings convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Stuttgart - London

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Germanwings flight from Stuttgart to London?

According to European Regulation EC 261/2004, the distance between STR and LHR being 756 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Germanwings?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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