Flight compensation Germanwings:
Thessaloniki — Stuttgart

Procedure: Germanwings flight compensation from Thessaloniki to Stuttgart

From Thessaloniki Macedonia International Airport airport, your departure with Germanwings to Stuttgart didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 414 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Germanwings Thessaloniki - Stuttgart is eligible?

For an Germanwings flight from Thessaloniki to Stuttgart, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

An unexpected cancellation or a diverted flight from Thessaloniki Macedonia International Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Stuttgart.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Thessaloniki airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

Not all strikes exempt the company from its obligations. If the delay of your Thessaloniki - Stuttgart trip is due to an internal strike within Germanwings, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Thessaloniki Macedonia International Airport or European air traffic control is an external cause over which Germanwings has no control.

What are your rights at Thessaloniki airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at Thessaloniki Macedonia International Airport airport, Germanwings is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Thessaloniki Macedonia International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Germanwings?

The formal notice letter and the collection of evidence of delay at Stuttgart Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Germanwings.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Thessaloniki to Stuttgart Airport can drag on if you don't follow up.

A collective action on the Germanwings flight from Thessaloniki can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Germanwings's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.