Flight compensation Hainan Airlines:
Brussels — Bilbao

Refund and compensation Hainan Airlines: route Brussels to Bilbao

If your trip departing from Brussels Airport and arriving at Bilbao Airport operated by Hainan Airlines was disrupted, you are not alone against the airline.

By taking off from Brussels Airport, you are protected by the EU's legal framework. The distance of 1 013 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Hainan Airlines is a non-EU airline, if the flight takes off from Brussels Airport, the European regulation applies in full.

How to know if the flight Hainan Airlines Brussels - Bilbao is eligible?

Don't confuse ticket refund and legal compensation! Even if Hainan Airlines offers you a voucher for your Brussels - Bilbao flight, you can still claim the 250 euros cash provided by law.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Hainan Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Bilbao.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Brussels airport.
• Airline responsibility: The problem must be attributable to Hainan Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Hainan Airlines compensation

Don't be fooled by Hainan Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 250 € is not payable due to an external strike at Brussels, assistance (meals/hotel) remains mandatory for Hainan Airlines.

What are your rights at Brussels airport in case of prolonged wait?

If Brussels Airport airport becomes your temporary residence because of Hainan Airlines, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Brussels Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Hainan Airlines?

Starting a procedure against Hainan Airlines for a flight from Brussels to Bilbao can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Brussels to Bilbao Airport can drag on if you don't follow up.

A collective action on the Hainan Airlines flight from Brussels can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Brussels - Bilbao line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.