Flight compensation Hainan Airlines:
Brussels — Milano

Claim and compensation for flight Hainan Airlines Brussels - Milano

The BRU - MXP route operated by Hainan Airlines experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 665 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Hainan Airlines.

How to know if the flight Hainan Airlines Brussels - Milano is eligible?

Check your actual arrival time at Milano. If Hainan Airlines made you wait more than three hours on the tarmac at Malpensa International Airport, your claim is legitimate.

Also note that the distance of 665 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Hainan Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Milano.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Brussels airport.
• Airline responsibility: The problem must be attributable to Hainan Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Hainan Airlines compensation

When a social movement disrupts your itinerary to Malpensa International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Brussels Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Brussels airport in case of prolonged wait?

If Brussels Airport airport becomes your temporary residence because of Hainan Airlines, know that your essential needs must be covered by the carrier.

Your forced stay at Brussels shouldn't cost you a penny more than originally planned for your BRU-MXP trip.

Steps: how to get your 250 € from Hainan Airlines?

Starting a procedure against Hainan Airlines for a flight from Brussels to Milano can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 250 € without stress.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Hainan Airlines to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Brussels - Milano section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Hainan Airlines should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Hainan Airlines is often more striking.