Flight compensation Hainan Airlines:
Copenhagen — Berlin

How to be compensated by Hainan Airlines on the Copenhagen (CPH) - Berlin (TXL) line

Have you experienced a major inconvenience during your trip between Copenhagen and Berlin with Hainan Airlines? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 343 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Hainan Airlines Copenhagen - Berlin is eligible?

For an Hainan Airlines flight from Copenhagen to Berlin, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

The compensation also covers boarding denials (overbooking). If Hainan Airlines sold more seats than planned and you stay on the tarmac at Copenhagen Kastrup Airport, the 250 € compensation is automatic.

What are the conditions for Hainan Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Berlin.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Copenhagen airport.
• Airline responsibility: The problem must be attributable to Hainan Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Hainan Airlines compensation

Don't be fooled by Hainan Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Copenhagen Kastrup Airport or European air traffic control is an external cause over which Hainan Airlines has no control.

What are your rights at Copenhagen airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Copenhagen Kastrup Airport, Hainan Airlines must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Copenhagen Kastrup Airport terminal is also included in the legal package due by Hainan Airlines.

Steps: how to get your 250 € from Hainan Airlines?

The formal notice letter and the collection of evidence of delay at Berlin-Tegel International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Hainan Airlines website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Copenhagen to Berlin-Tegel International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Hainan Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Hainan Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.