Flight compensation Hainan Airlines:
Rome — Brussels

Claim and compensation for flight Hainan Airlines Rome - Brussels

The FCO - BRU route operated by Hainan Airlines experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Rome and Brussels (1 173 km), the European scale provides automatic financial protection in case of failure by Hainan Airlines.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Hainan Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Hainan Airlines Rome - Brussels is eligible?

Don't confuse ticket refund and legal compensation! Even if Hainan Airlines offers you a voucher for your Rome - Brussels flight, you can still claim the 250 euros cash provided by law.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Hainan Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Brussels.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rome airport.
• Airline responsibility: The problem must be attributable to Hainan Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Hainan Airlines compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Hainan Airlines staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Leonardo Da Vinci (Fiumicino) International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Rome airport in case of prolonged wait?

During these long hours of waiting in the Leonardo Da Vinci (Fiumicino) International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Rome shouldn't cost you a penny more than originally planned for your FCO-BRU trip.

Steps: how to get your 250 € from Hainan Airlines?

For your Rome - Brussels trip, every minute counts. Note the reasons given by Hainan Airlines staff at the Leonardo Da Vinci (Fiumicino) International Airport counter during the incident.

By entrusting your case regarding flight FCO-BRU to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Hainan Airlines to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Rome - Brussels section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Hainan Airlines is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against Hainan Airlines is often more striking.