Flight compensation Hainan Airlines:
Stuttgart — Berlin

How to be compensated by Hainan Airlines on the Stuttgart (STR) - Berlin (TXL) line

Have you experienced a major inconvenience during your trip between Stuttgart and Berlin with Hainan Airlines? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Fortunately, for this specific route with a distance of 517 km, EC Regulation 261/2004 requires Hainan Airlines to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Hainan Airlines Stuttgart - Berlin is eligible?

The compensation for flight STR-TXL is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If Hainan Airlines sold more seats than planned and you stay on the tarmac at Stuttgart Airport, the 250 € compensation is automatic.

What are the conditions for Hainan Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Berlin.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Stuttgart airport.
• Airline responsibility: The problem must be attributable to Hainan Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Hainan Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Stuttgart - Berlin trip is due to an internal strike within Hainan Airlines, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at Stuttgart, assistance (meals/hotel) remains mandatory for Hainan Airlines.

What are your rights at Stuttgart airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Hainan Airlines must ensure the well-being of its passengers stuck at Stuttgart.

Some passengers are unaware that transportation between the hotel and Stuttgart Airport terminal is also included in the legal package due by Hainan Airlines.

Steps: how to get your 250 € from Hainan Airlines?

Getting justice against carrier Hainan Airlines requires perseverance. No response or standardized refusals are common tactics.

Don't fill out complex forms on the Hainan Airlines website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Hainan Airlines. An expert can reduce this time by half.

A collective action on the Hainan Airlines flight from Stuttgart can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Stuttgart - Berlin line.

Experts in aviation law have a colossal history of Hainan Airlines convictions, which is a decisive advantage.