Flight compensation Helvetic Airways:
Geneva — Gran Canaria

Claim and compensation for flight Helvetic Airways Geneva - Gran Canaria

If your trip departing from Geneva Cointrin International Airport and arriving at Gran Canaria Airport operated by Helvetic Airways was disrupted, you are not alone against the airline.

By taking off from Geneva Cointrin International Airport, you are protected by the EU's legal framework. The distance of 2 771 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Helvetic Airways is a non-EU airline, if the flight takes off from Geneva Cointrin International Airport, the European regulation applies in full.

How to know if the flight Helvetic Airways Geneva - Gran Canaria is eligible?

Don't confuse ticket refund and legal compensation! Even if Helvetic Airways offers you a voucher for your Geneva - Gran Canaria flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Geneva, the regulation applies in the same way.

What are the conditions for Helvetic Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Gran Canaria.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Geneva airport.
• Airline responsibility: The problem must be attributable to Helvetic Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your Helvetic Airways compensation

If your Helvetic Airways flight from Geneva Cointrin International Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Geneva Cointrin International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Geneva airport in case of prolonged wait?

If Geneva Cointrin International Airport airport becomes your temporary residence because of Helvetic Airways, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Geneva Cointrin International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Helvetic Airways?

It is strongly recommended to keep your Helvetic Airways boarding pass and any communication relating to the delay suffered at Geneva Cointrin International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with Helvetic Airways customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Geneva - Gran Canaria section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Helvetic Airways is often a maneuver to encourage the traveler to abandon their 400 €.

DGAC or its European equivalents can be slow. A private court proceeding against Helvetic Airways is often more striking.