Flight compensation HQ- Business Express:
Brussels — Gran Canaria

Legal right to compensation: HQ- Business Express flight between Brussels and Gran Canaria

The BRU - LPA route operated by HQ- Business Express experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 3 051 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if HQ- Business Express is a non-EU airline, if the flight takes off from Brussels Airport, the European regulation applies in full.

How to know if the flight HQ- Business Express Brussels - Gran Canaria is eligible?

Check your actual arrival time at Gran Canaria. If HQ- Business Express made you wait more than three hours on the tarmac at Gran Canaria Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Brussels, the regulation applies in the same way.

What are the conditions for HQ- Business Express to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Gran Canaria.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Brussels airport.
• Airline responsibility: The problem must be attributable to HQ- Business Express (technical problem, sick crew, scheduling...).

The impact of a strike on your HQ- Business Express compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by HQ- Business Express staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Brussels - Gran Canaria flight.

What are your rights at Brussels airport in case of prolonged wait?

Don't buy your food without first asking HQ- Business Express for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at Brussels remains valid. The hotel is due if HQ- Business Express offsets your flight by one night.

Steps: how to get your 400 € from HQ- Business Express?

It is strongly recommended to keep your HQ- Business Express boarding pass and any communication relating to the delay suffered at Brussels Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight BRU-LPA to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like HQ- Business Express to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Brussels - Gran Canaria section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from HQ- Business Express should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Brussels Airport airport to prove their faults.