Flight compensation HQ- Business Express:
Funchal — Brussels

Refund and compensation HQ- Business Express: route Funchal to Brussels

The FNC - BRU route operated by HQ- Business Express experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Madeira Airport, you are protected by the EU's legal framework. The distance of 2 664 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if HQ- Business Express is a non-EU airline, if the flight takes off from Madeira Airport, the European regulation applies in full.

How to know if the flight HQ- Business Express Funchal - Brussels is eligible?

To determine if your trip between Funchal and Brussels entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 2 664 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for HQ- Business Express to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Brussels.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Funchal airport.
• Airline responsibility: The problem must be attributable to HQ- Business Express (technical problem, sick crew, scheduling...).

The impact of a strike on your HQ- Business Express compensation

Not all strikes exempt the company from its obligations. If the delay of your Funchal - Brussels trip is due to an internal strike within HQ- Business Express, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Madeira Airport or European air traffic control is an external cause over which HQ- Business Express has no control.

What are your rights at Funchal airport in case of prolonged wait?

Don't buy your food without first asking HQ- Business Express for coupons. If you do, keep your receipts carefully.

Your forced stay at Funchal shouldn't cost you a penny more than originally planned for your FNC-BRU trip.

Steps: how to get your 400 € from HQ- Business Express?

It is strongly recommended to keep your HQ- Business Express boarding pass and any communication relating to the delay suffered at Madeira Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from HQ- Business Express. An expert can reduce this time by half.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.