Flight compensation HQ- Business Express:
Heraklion — Brussels

Refund and compensation HQ- Business Express: route Heraklion to Brussels

If your trip departing from Heraklion International Nikos Kazantzakis Airport and arriving at Brussels Airport operated by HQ- Business Express was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 2 395 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like HQ- Business Express.

How to know if the flight HQ- Business Express Heraklion - Brussels is eligible?

To determine if your trip between Heraklion and Brussels entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 2 395 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for HQ- Business Express to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Brussels.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Heraklion airport.
• Airline responsibility: The problem must be attributable to HQ- Business Express (technical problem, sick crew, scheduling...).

The impact of a strike on your HQ- Business Express compensation

Not all strikes exempt the company from its obligations. If the delay of your Heraklion - Brussels trip is due to an internal strike within HQ- Business Express, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Heraklion International Nikos Kazantzakis Airport or European air traffic control is an external cause over which HQ- Business Express has no control.

What are your rights at Heraklion airport in case of prolonged wait?

During these long hours of waiting in the Heraklion International Nikos Kazantzakis Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Heraklion shouldn't cost you a penny more than originally planned for your HER-BRU trip.

Steps: how to get your 400 € from HQ- Business Express?

For your Heraklion - Brussels trip, every minute counts. Note the reasons given by HQ- Business Express staff at the Heraklion International Nikos Kazantzakis Airport counter during the incident.

By entrusting your case regarding flight HER-BRU to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from HQ- Business Express. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against HQ- Business Express on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company HQ- Business Express will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.