Flight compensation HS:
Sundsvall — Lulea

Legal right to compensation: HS flight between Sundsvall and Lulea

If your trip departing from Sundsvall and arriving at Lulea operated by HS was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 405 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from HS, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight HS Sundsvall - Lulea is eligible?

To determine if your trip between Sundsvall and Lulea entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 405 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for HS to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lulea.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Sundsvall airport.
• Airline responsibility: The problem must be attributable to HS (technical problem, sick crew, scheduling...).

The impact of a strike on your HS compensation

Not all strikes exempt the company from its obligations. If the delay of your Sundsvall - Lulea trip is due to an internal strike within HS, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, HS is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Sundsvall airport in case of prolonged wait?

During these long hours of waiting in the Sundsvall terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Sundsvall shouldn't cost you a penny more than originally planned for your SDL-LLA trip.

Steps: how to get your 250 € from HS?

It is strongly recommended to keep your HS boarding pass and any communication relating to the delay suffered at Sundsvall airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from HS. An expert can reduce this time by half.

A collective action on the HS flight from Sundsvall can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.