Flight compensation Iberia Airlines:
Lyon — Palma de Mallorca

Iberia Airlines passengers Lyon-Palma de Mallorca: what to do to file a claim

If your flight from Lyon to Palma De Mallorca Airport flown by Iberia Airlines was impacted, you are not alone when dealing with the airline.

With 713 km between Lyon and Palma De Mallorca Airport, CE 261 guarantees a lump-sum compensation of 250€ per person.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a goodwill gesture from Iberia Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Iberia Airlines Lyon - Palma de Mallorca is eligible?

Don't confuse ticket refund and legal compensation! Even if Iberia Airlines offers you a travel credit for your Lyon → Palma de Mallorca flight, you can also demand the monetary compensation of 250€ provided by law.

In the case of a cancellation, if you were notified less than 14 days before your departure from Lyon, the regulation applies in the same way.

What are the conditions for Iberia Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Palma de Mallorca.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lyon airport.
• Airline responsibility: The problem must be attributable to Iberia Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Iberia Airlines compensation

The EU Court of Justice has clearly stated: internal industrial action do not constitute extraordinary circumstances for airlines. This ruling is binding across the entire EU.

An specialist firm can easily identify whether the strike that impacted your Iberia Airlines Lyon→Palma de Mallorca flight is an internal or external cause.

What are your rights at Lyon airport in case of prolonged wait?

Most travellers are unaware that Iberia Airlines is obliged to provide them meals, drinks and communications from the first hours at Lyon. It's a right, not a favour.

The full package of assistance includes: refreshments, hot meals if the delay warrants it, two free communications, and accommodation plus transfers if the flight is postponed. Everything at the expense of Iberia Airlines.

Steps: how to get your 250 € from Iberia Airlines?

The battle to recover 250€ from Iberia Airlines starts with sending a formal complaint. {Without a response within 6 weeks|If Iberia Airlines doesn't reply}, court action is the next step.

Thousands passengers have already recovered their indemnity through these services. Why not you for Iberia Airlines Lyon→Palma de Mallorca?

How long does it take to get the 250 € compensation?

Airlines like Iberia Airlines sometimes prioritise cases handled by lawyers to avoid additional costs. Short-haul claims are sometimes resolved faster.

A collective action on the Iberia Airlines flight from Lyon can also be a way to {get your funds|recover your 250€} faster.

What to do faced with silence or refusal from the airline?

Don't take at face value Iberia Airlines's email claiming that Lyon's airport was blocked by snow without consulting certified METAR data.

As a last resort, it is court action that often unlocks payment. Iberia Airlines will almost always choose to pay the 250€ rather than face lawyer fees for a case doomed to fail in court.