Flight compensation Iberia Airlines:
Tenerife — London

Procedure: Iberia Airlines flight compensation from Tenerife to London

No one likes waiting for hours at the airport. If Iberia Airlines did not respect its scheduled times for your Tenerife - London flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 2 912 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Iberia Airlines Tenerife - London is eligible?

The compensation for flight TFS-LGW is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Tenerife South Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Iberia Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to Iberia Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Iberia Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Tenerife - London trip is due to an internal strike within Iberia Airlines, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Tenerife South Airport or European air traffic control is an external cause over which Iberia Airlines has no control.

What are your rights at Tenerife airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Tenerife South Airport, Iberia Airlines must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Tenerife South Airport terminal is also included in the legal package due by Iberia Airlines.

Steps: how to get your 400 € from Iberia Airlines?

The amicable route with Iberia Airlines to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Iberia Airlines website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Tenerife to London Gatwick Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Iberia Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.