Flight compensation Indigo:
Milan — Naples

Refund and compensation Indigo: route Milan to Naples

The LIN - NAP route operated by Indigo experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 650 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Indigo is a non-EU airline, if the flight takes off from Linate Airport, the European regulation applies in full.

How to know if the flight Indigo Milan - Naples is eligible?

Don't confuse ticket refund and legal compensation! Even if Indigo offers you a voucher for your Milan - Naples flight, you can still claim the 250 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Milan, the regulation applies in the same way.

What are the conditions for Indigo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Naples.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Milan airport.
• Airline responsibility: The problem must be attributable to Indigo (technical problem, sick crew, scheduling...).

The impact of a strike on your Indigo compensation

A work stoppage of Indigo crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Even if 250 € is not payable due to an external strike at Milan, assistance (meals/hotel) remains mandatory for Indigo.

What are your rights at Milan airport in case of prolonged wait?

If Linate Airport airport becomes your temporary residence because of Indigo, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Linate Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Indigo?

For your Milan - Naples trip, every minute counts. Note the reasons given by Indigo staff at the Linate Airport counter during the incident.

By entrusting your case regarding flight LIN-NAP to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Milan to Naples can drag on if you don't follow up.

A collective action on the Indigo flight from Milan can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.