Flight compensation Intersky:
Zurich — Salzburg

How to be compensated by Intersky on the Zurich (ZRH) - Salzburg (SZG) line

From Zurich airport, your departure with Intersky to Salzburg didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 336 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Intersky Zurich - Salzburg is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Salzburg Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Intersky owes you 250 €.

An unexpected cancellation or a diverted flight from Zurich without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Intersky to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Salzburg.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Zurich airport.
• Airline responsibility: The problem must be attributable to Intersky (technical problem, sick crew, scheduling...).

The impact of a strike on your Intersky compensation

A work stoppage of Intersky crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Intersky is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Zurich airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Zurich, Intersky must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Zurich, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from Intersky?

The formal notice letter and the collection of evidence of delay at Salzburg Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Intersky.

How long does it take to get the 250 € compensation?

Airlines like Intersky sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Intersky flight from Zurich can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Zurich - Salzburg line.

In the last instance, it is the summons to court that often unlocks the payment. The company Intersky will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.