Flight compensation Jet2.com:
Tenerife — Newcastle

Legal right to compensation: Jet2.com flight between Tenerife and Newcastle

The TFS - NCL route operated by Jet2.com experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 3 231 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Jet2.com is a non-EU airline, if the flight takes off from Tenerife South Airport, the European regulation applies in full.

How to know if the flight Jet2.com Tenerife - Newcastle is eligible?

To determine if your trip between Tenerife and Newcastle entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Tenerife, the regulation applies in the same way.

What are the conditions for Jet2.com to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Newcastle.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to Jet2.com (technical problem, sick crew, scheduling...).

The impact of a strike on your Jet2.com compensation

If your Jet2.com flight from Tenerife South Airport was cancelled due to an internal union strike, you are eligible for legal repair.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Tenerife - Newcastle flight.

What are your rights at Tenerife airport in case of prolonged wait?

If Tenerife South Airport airport becomes your temporary residence because of Jet2.com, know that your essential needs must be covered by the carrier.

Your forced stay at Tenerife shouldn't cost you a penny more than originally planned for your TFS-NCL trip.

Steps: how to get your 400 € from Jet2.com?

It is strongly recommended to keep your Jet2.com boarding pass and any communication relating to the delay suffered at Tenerife South Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Jet2.com to validate a complex file often varies between four and twelve weeks.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The first refusal from Jet2.com should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Tenerife South Airport airport to prove their faults.