Flight compensation Kenya Airways:
Paris — Nairobi

Refund and compensation Kenya Airways: route Paris to Nairobi

If your trip departing from Charles de Gaulle International Airport and arriving at Jomo Kenyatta International Airport operated by Kenya Airways was disrupted, you are not alone against the airline.

By taking off from Charles de Gaulle International Airport, you are protected by the EU's legal framework. The distance of 6 495 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Kenya Airways.

How to know if the flight Kenya Airways Paris - Nairobi is eligible?

To determine if your trip between Paris and Nairobi entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Paris, the regulation applies in the same way.

What are the conditions for Kenya Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Nairobi.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Paris airport.
• Airline responsibility: The problem must be attributable to Kenya Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your Kenya Airways compensation

Don't be fooled by Kenya Airways's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 600 € is not payable due to an external strike at Paris, assistance (meals/hotel) remains mandatory for Kenya Airways.

What are your rights at Paris airport in case of prolonged wait?

Don't buy your food without first asking Kenya Airways for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at Paris remains valid. The hotel is due if Kenya Airways offsets your flight by one night.

Steps: how to get your 600 € from Kenya Airways?

For your Paris - Nairobi trip, every minute counts. Note the reasons given by Kenya Airways staff at the Charles de Gaulle International Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Paris to Jomo Kenyatta International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Kenya Airways on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Paris - Nairobi line.

In the last instance, it is the summons to court that often unlocks the payment. The company Kenya Airways will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.