Flight compensation KLM Royal Dutch Airlines:
Amsterdam — Kigali

Claim and compensation for flight KLM Royal Dutch Airlines Amsterdam - Kigali

If your trip departing from Amsterdam Airport Schiphol and arriving at Kigali International Airport operated by KLM Royal Dutch Airlines was disrupted, you are not alone against the airline.

By taking off from Amsterdam Airport Schiphol, you are protected by the EU's legal framework. The distance of 6 487 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if KLM Royal Dutch Airlines is a non-EU airline, if the flight takes off from Amsterdam Airport Schiphol, the European regulation applies in full.

How to know if the flight KLM Royal Dutch Airlines Amsterdam - Kigali is eligible?

Don't confuse ticket refund and legal compensation! Even if KLM Royal Dutch Airlines offers you a voucher for your Amsterdam - Kigali flight, you can still claim the 600 euros cash provided by law.

Upgrading or downgrading does not change your right to 600 € if the initial incident is qualified under Regulation 261.

What are the conditions for KLM Royal Dutch Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Kigali.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Amsterdam airport.
• Airline responsibility: The problem must be attributable to KLM Royal Dutch Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your KLM Royal Dutch Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Amsterdam - Kigali trip is due to an internal strike within KLM Royal Dutch Airlines, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Amsterdam Airport Schiphol or European air traffic control is an external cause over which KLM Royal Dutch Airlines has no control.

What are your rights at Amsterdam airport in case of prolonged wait?

If Amsterdam Airport Schiphol airport becomes your temporary residence because of KLM Royal Dutch Airlines, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Amsterdam remains valid. The hotel is due if KLM Royal Dutch Airlines offsets your flight by one night.

Steps: how to get your 600 € from KLM Royal Dutch Airlines?

It is strongly recommended to keep your KLM Royal Dutch Airlines boarding pass and any communication relating to the delay suffered at Amsterdam Airport Schiphol airport. These documents will be vital for your case.

By entrusting your case regarding flight AMS-KGL to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Amsterdam to Kigali International Airport can drag on if you don't follow up.

A collective action on the KLM Royal Dutch Airlines flight from Amsterdam can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.