Flight compensation KLM Royal Dutch Airlines:
Amsterdam — Lyon

Legal right to compensation: KLM Royal Dutch Airlines flight between Amsterdam and Lyon

The AMS - LYS route operated by KLM Royal Dutch Airlines experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 732 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if KLM Royal Dutch Airlines is a non-EU airline, if the flight takes off from Amsterdam Airport Schiphol, the European regulation applies in full.

How to know if the flight KLM Royal Dutch Airlines Amsterdam - Lyon is eligible?

Don't confuse ticket refund and legal compensation! Even if KLM Royal Dutch Airlines offers you a voucher for your Amsterdam - Lyon flight, you can still claim the 250 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Amsterdam, the regulation applies in the same way.

What are the conditions for KLM Royal Dutch Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lyon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Amsterdam airport.
• Airline responsibility: The problem must be attributable to KLM Royal Dutch Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your KLM Royal Dutch Airlines compensation

Don't be fooled by KLM Royal Dutch Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 250 € is not payable due to an external strike at Amsterdam, assistance (meals/hotel) remains mandatory for KLM Royal Dutch Airlines.

What are your rights at Amsterdam airport in case of prolonged wait?

If Amsterdam Airport Schiphol airport becomes your temporary residence because of KLM Royal Dutch Airlines, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Amsterdam Airport Schiphol airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from KLM Royal Dutch Airlines?

Starting a procedure against KLM Royal Dutch Airlines for a flight from Amsterdam to Lyon can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from KLM Royal Dutch Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against KLM Royal Dutch Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company KLM Royal Dutch Airlines will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.