Disrupted flight (EC 261/2004)

Flight compensation KLM Royal Dutch Airlines:
Amsterdam — Nairobi

Planned legal compensation: 600 €

Was your flight between Amsterdam Airport Schiphol (AMS) and Jomo Kenyatta International Airport (NBO) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your KLM Royal Dutch Airlines flight compensation for the route Amsterdam - Nairobi

From Amsterdam Airport Schiphol airport, your departure with KLM Royal Dutch Airlines to Nairobi didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 6 677 km of flight, the company KLM Royal Dutch Airlines is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Amsterdam Airport Schiphol (AMS)
  • Arrival airport: Jomo Kenyatta International Airport (NBO)
  • Flight distance: 6 677 km (~8h21)
  • Applicable compensation: 600 €

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight KLM Royal Dutch Airlines Amsterdam - Nairobi is eligible?

For an KLM Royal Dutch Airlines flight from Amsterdam to Nairobi, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 600 €.

An unexpected cancellation or a diverted flight from Amsterdam Airport Schiphol without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for KLM Royal Dutch Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Nairobi.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Amsterdam airport.
  • Airline responsibility: The problem must be attributable to KLM Royal Dutch Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Amsterdam, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your KLM Royal Dutch Airlines compensation

When a social movement disrupts your itinerary to Jomo Kenyatta International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Amsterdam Airport Schiphol airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Amsterdam airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. KLM Royal Dutch Airlines must ensure the well-being of its passengers stuck at Amsterdam.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Amsterdam Airport Schiphol and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from KLM Royal Dutch Airlines?

The amicable route with KLM Royal Dutch Airlines to recover 600 € often fails without a technical and legal file.

Partner LegalTech services have tools to check actual KLM Royal Dutch Airlines flight logs and contradict false weather excuses.

How long does it take to get the 600 € compensation?

On the AMS-NBO line, delays can vary according to the reactivity of KLM Royal Dutch Airlines's legal department.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and KLM Royal Dutch Airlines systems.

What to do faced with silence or refusal from the airline?

The first refusal from KLM Royal Dutch Airlines should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 600 €, don't compromise with KLM Royal Dutch Airlines without the opinion of a professional who knows the real value of your prejudice at Amsterdam.

Help & Information

Frequently Asked Questions: Flight Amsterdam - Nairobi

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled KLM Royal Dutch Airlines flight from Amsterdam to Nairobi?

According to European Regulation EC 261/2004, the distance between AMS and NBO being 6 677 km, the legal fixed compensation is set at 600 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from KLM Royal Dutch Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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