Flight compensation KLM Royal Dutch Airlines:
Amsterdam — Quito

Refund and compensation KLM Royal Dutch Airlines: route Amsterdam to Quito

The AMS - UIO route operated by KLM Royal Dutch Airlines experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Amsterdam and Quito (9 552 km), the European scale provides automatic financial protection in case of failure by KLM Royal Dutch Airlines.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from KLM Royal Dutch Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight KLM Royal Dutch Airlines Amsterdam - Quito is eligible?

Don't confuse ticket refund and legal compensation! Even if KLM Royal Dutch Airlines offers you a voucher for your Amsterdam - Quito flight, you can still claim the 600 euros cash provided by law.

Also note that the distance of 9 552 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for KLM Royal Dutch Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Quito.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Amsterdam airport.
• Airline responsibility: The problem must be attributable to KLM Royal Dutch Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your KLM Royal Dutch Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Amsterdam - Quito trip is due to an internal strike within KLM Royal Dutch Airlines, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, KLM Royal Dutch Airlines is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Amsterdam airport in case of prolonged wait?

During these long hours of waiting in the Amsterdam Airport Schiphol terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Amsterdam Airport Schiphol airport are entirely the responsibility of the air carrier.

Steps: how to get your 600 € from KLM Royal Dutch Airlines?

It is strongly recommended to keep your KLM Royal Dutch Airlines boarding pass and any communication relating to the delay suffered at Amsterdam Airport Schiphol airport. These documents will be vital for your case.

By entrusting your case regarding flight AMS-UIO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Amsterdam to Mariscal Sucre International Airport can drag on if you don't follow up.

By entrusting the recovery of your 600 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Amsterdam - Quito line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.