Disrupted flight (EC 261/2004)

Flight compensation KLM Royal Dutch Airlines:
Amsterdam — Shanghai

Planned legal compensation: 600 €

Was your flight between Amsterdam Airport Schiphol (AMS) and Shanghai Pudong International Airport (PVG) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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File your refund for KLM Royal Dutch Airlines Amsterdam → Shanghai

The stress of a cancellation at Amsterdam Airport Schiphol towards Shanghai with KLM Royal Dutch Airlines gives you a right to a payout. Here are the steps you can take.

European legislation upholds passenger rights. For 8 910 km, the statutory payout applies if {the airline is at fault|KLM Royal Dutch Airlines bears responsibility}. The maximum amount applies to this distance.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Amsterdam Airport Schiphol (AMS)
  • Arrival airport: Shanghai Pudong International Airport (PVG)
  • Flight distance: 8 910 km (~11h08)
  • Applicable compensation: 600 €

This key legislation of European aviation rights covers nearly a billion passengers every year. Yet, over 85% don't bother because they don't know their rights.

How to know if the flight KLM Royal Dutch Airlines Amsterdam - Shanghai is eligible?

To check if your flight between Amsterdam and Shanghai is eligible for a payout, the key criterion is the arrival delay ({not the departure delay|measured at Shanghai Pudong International Airport}). It must exceed 3 hours.

Even if KLM Royal Dutch Airlines reroutes you, the 600€ compensation still applies if the arrival at Shanghai exceeds 3 hours.

What are the conditions for KLM Royal Dutch Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Shanghai.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Amsterdam airport.
  • Airline responsibility: The problem must be attributable to KLM Royal Dutch Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Amsterdam, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your KLM Royal Dutch Airlines compensation

Don't be misled by KLM Royal Dutch Airlines's vague terms: a "wildcat" or declared strike is the operational burden of the airline. Long-haul flights are often even more impacted by crew strikes.

An aviation law expert can quickly determine whether the strike that disrupted your KLM Royal Dutch Airlines Amsterdam-Shanghai flight was the airline's responsibility or a third party's.

What are your rights at Amsterdam airport in case of prolonged wait?

During that interminable wait in the hall at Amsterdam Airport Schiphol, remember KLM Royal Dutch Airlines has a duty to look after you. This includes food, but also the option to send emails at no cost.

Even in force majeure cases, the right to assistance at Amsterdam still applies. The hotel must be provided if KLM Royal Dutch Airlines delays your flight overnight.

Steps: how to get your 600 € from KLM Royal Dutch Airlines?

For your Amsterdam - Shanghai flight, every detail matters. Note down the explanations provided by KLM Royal Dutch Airlines staff at Amsterdam Airport Schiphol during the disruption.

Thousands passengers have already recovered their indemnity through these services. Join them for KLM Royal Dutch Airlines Amsterdam→Shanghai?

How long does it take to get the 600 € compensation?

Many claimants wait more than half a year for a response from KLM Royal Dutch Airlines. An specialist can significantly speed things up.

By handing over the recovery of your 600€ to a professional service, you avoid long delays and the anxiety of seeing your case shelved, as follow-ups are handled by aviation law professionals.

What to do faced with silence or refusal from the airline?

It is quite common for KLM Royal Dutch Airlines's systems to refuse by default your initial claim under a generic pretext that is unfounded.

If you are confident of your eligibility, you can approach the national aviation body of the departure country, or better still, escalate the case to court with a specialist legal counsel.

Help & Information

Frequently Asked Questions: Flight Amsterdam - Shanghai

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled KLM Royal Dutch Airlines flight from Amsterdam to Shanghai?

According to European Regulation EC 261/2004, the distance between AMS and PVG being 8 910 km, the legal fixed compensation is set at 600 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from KLM Royal Dutch Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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