Flight compensation KLM Royal Dutch Airlines:
Brussels — New York

How to be compensated by KLM Royal Dutch Airlines on the Brussels (BRU) - New York (JFK) line

From Brussels Airport airport, your departure with KLM Royal Dutch Airlines to New York didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 5 886 km, EC Regulation 261/2004 requires KLM Royal Dutch Airlines to pay you financial compensation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight KLM Royal Dutch Airlines Brussels - New York is eligible?

The compensation for flight BRU-JFK is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Brussels Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for KLM Royal Dutch Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at New York.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Brussels airport.
• Airline responsibility: The problem must be attributable to KLM Royal Dutch Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your KLM Royal Dutch Airlines compensation

A work stoppage of KLM Royal Dutch Airlines crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 600 €.

A strike by weather services at Brussels Airport or European air traffic control is an external cause over which KLM Royal Dutch Airlines has no control.

What are your rights at Brussels airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. KLM Royal Dutch Airlines must ensure the well-being of its passengers stuck at Brussels.

Some passengers are unaware that transportation between the hotel and Brussels Airport terminal is also included in the legal package due by KLM Royal Dutch Airlines.

Steps: how to get your 600 € from KLM Royal Dutch Airlines?

The formal notice letter and the collection of evidence of delay at John F Kennedy International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of KLM Royal Dutch Airlines.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Brussels to John F Kennedy International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against KLM Royal Dutch Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take KLM Royal Dutch Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.