Flight compensation KLM Royal Dutch Airlines:
Guangzhou — Amsterdam

Claim and compensation for flight KLM Royal Dutch Airlines Guangzhou - Amsterdam

Your claim for compensation for the KLM Royal Dutch Airlines flight from Guangzhou to Amsterdam deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

Given the route between Guangzhou and Amsterdam (9 140 km), the European scale provides automatic financial protection in case of failure by KLM Royal Dutch Airlines.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if KLM Royal Dutch Airlines is a non-EU airline, if the flight takes off from Guangzhou Baiyun International Airport, the European regulation applies in full.

How to know if the flight KLM Royal Dutch Airlines Guangzhou - Amsterdam is eligible?

To determine if your trip between Guangzhou and Amsterdam entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 9 140 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for KLM Royal Dutch Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Amsterdam.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Guangzhou airport.
• Airline responsibility: The problem must be attributable to KLM Royal Dutch Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your KLM Royal Dutch Airlines compensation

A work stoppage of KLM Royal Dutch Airlines crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 600 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, KLM Royal Dutch Airlines is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Guangzhou airport in case of prolonged wait?

During these long hours of waiting in the Guangzhou Baiyun International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Guangzhou shouldn't cost you a penny more than originally planned for your CAN-AMS trip.

Steps: how to get your 600 € from KLM Royal Dutch Airlines?

It is strongly recommended to keep your KLM Royal Dutch Airlines boarding pass and any communication relating to the delay suffered at Guangzhou Baiyun International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from KLM Royal Dutch Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against KLM Royal Dutch Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take KLM Royal Dutch Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.