Flight compensation LAN Airlines:
Frankfurt — Madrid

How to be compensated by LAN Airlines on the Frankfurt (FRA) - Madrid (MAD) line

No one likes waiting for hours at the airport. If LAN Airlines did not respect its scheduled times for your Frankfurt - Madrid flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 422 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight LAN Airlines Frankfurt - Madrid is eligible?

For an LAN Airlines flight from Frankfurt to Madrid, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

An unexpected cancellation or a diverted flight from Frankfurt am Main International Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for LAN Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Madrid.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to LAN Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your LAN Airlines compensation

When a social movement disrupts your itinerary to Madrid Barajas International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Frankfurt am Main International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Frankfurt airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Frankfurt am Main International Airport, LAN Airlines must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Frankfurt am Main International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from LAN Airlines?

The formal notice letter and the collection of evidence of delay at Madrid Barajas International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of LAN Airlines.

How long does it take to get the 250 € compensation?

On the FRA-MAD line, delays can vary according to the reactivity of LAN Airlines's legal department.

If your file is particularly solid regarding the incident occurred on the Frankfurt - Madrid section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from LAN Airlines is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against LAN Airlines is often more striking.