Flight compensation LAN Airlines:
Madrid — Guayaquil

Claim and compensation for flight LAN Airlines Madrid - Guayaquil

If your trip departing from Madrid Barajas International Airport and arriving at Simon Bolivar International Airport operated by LAN Airlines was disrupted, you are not alone against the airline.

Given the route between Madrid and Guayaquil (9 014 km), the European scale provides automatic financial protection in case of failure by LAN Airlines.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from LAN Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight LAN Airlines Madrid - Guayaquil is eligible?

To determine if your trip between Madrid and Guayaquil entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 9 014 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for LAN Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Guayaquil.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to LAN Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your LAN Airlines compensation

Don't be fooled by LAN Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, LAN Airlines is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Madrid airport in case of prolonged wait?

During these long hours of waiting in the Madrid Barajas International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Madrid Barajas International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 600 € from LAN Airlines?

It is strongly recommended to keep your LAN Airlines boarding pass and any communication relating to the delay suffered at Madrid Barajas International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight MAD-GYE to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from LAN Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against LAN Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Madrid - Guayaquil line.

Experts in aviation law have a colossal history of LAN Airlines convictions, which is a decisive advantage.