Flight compensation Lufthansa Cargo:
Aberdeen — Frankfurt

How to be compensated by Lufthansa Cargo on the Aberdeen (ABZ) - Frankfurt (FRA) line

No one likes waiting for hours at the airport. If Lufthansa Cargo did not respect its scheduled times for your Aberdeen - Frankfurt flight, the law is on your side.

Directive 261/2004 is clear: for 1 065 km of flight, the company Lufthansa Cargo is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Lufthansa Cargo Aberdeen - Frankfurt is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Frankfurt am Main International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Lufthansa Cargo owes you 250 €.

The compensation also covers boarding denials (overbooking). If Lufthansa Cargo sold more seats than planned and you stay on the tarmac at Aberdeen Dyce Airport, the 250 € compensation is automatic.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Aberdeen airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Not all strikes exempt the company from its obligations. If the delay of your Aberdeen - Frankfurt trip is due to an internal strike within Lufthansa Cargo, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Aberdeen Dyce Airport or European air traffic control is an external cause over which Lufthansa Cargo has no control.

What are your rights at Aberdeen airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Lufthansa Cargo must ensure the well-being of its passengers stuck at Aberdeen.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Aberdeen Dyce Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Lufthansa Cargo?

The amicable route with Lufthansa Cargo to recover 250 € often fails without a technical and legal file.

Partner LegalTech services have tools to check actual Lufthansa Cargo flight logs and contradict false weather excuses.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Lufthansa Cargo. An expert can reduce this time by half.

A collective action on the Lufthansa Cargo flight from Aberdeen can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Aberdeen - Frankfurt line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.