Flight compensation Lufthansa Cargo:
Athens — Duesseldorf

Legal right to compensation: Lufthansa Cargo flight between Athens and Duesseldorf

If your trip departing from Eleftherios Venizelos International Airport and arriving at Dusseldorf International Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

By taking off from Eleftherios Venizelos International Airport, you are protected by the EU's legal framework. The distance of 2 003 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Lufthansa Cargo, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Lufthansa Cargo Athens - Duesseldorf is eligible?

To determine if your trip between Athens and Duesseldorf entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 2 003 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Duesseldorf.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Athens airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

If your Lufthansa Cargo flight from Eleftherios Venizelos International Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Eleftherios Venizelos International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Athens airport in case of prolonged wait?

Don't buy your food without first asking Lufthansa Cargo for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Eleftherios Venizelos International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Lufthansa Cargo?

For your Athens - Duesseldorf trip, every minute counts. Note the reasons given by Lufthansa Cargo staff at the Eleftherios Venizelos International Airport counter during the incident.

By entrusting your case regarding flight ATH-DUS to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with Lufthansa Cargo customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Athens - Duesseldorf section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Lufthansa Cargo should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Eleftherios Venizelos International Airport airport to prove their faults.