Flight compensation Lufthansa Cargo:
Athens — Frankfurt

How to be compensated by Lufthansa Cargo on the Athens (ATH) - Frankfurt (FRA) line

From Eleftherios Venizelos International Airport airport, your departure with Lufthansa Cargo to Frankfurt didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 1 816 km, EC Regulation 261/2004 requires Lufthansa Cargo to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Lufthansa Cargo Athens - Frankfurt is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Frankfurt am Main International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Lufthansa Cargo owes you 400 €.

An unexpected cancellation or a diverted flight from Eleftherios Venizelos International Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Athens airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

When a social movement disrupts your itinerary to Frankfurt am Main International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Eleftherios Venizelos International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Athens airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Lufthansa Cargo must ensure the well-being of its passengers stuck at Athens.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Eleftherios Venizelos International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Lufthansa Cargo?

The formal notice letter and the collection of evidence of delay at Frankfurt am Main International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Lufthansa Cargo website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Lufthansa Cargo to validate a complex file often varies between four and twelve weeks.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Lufthansa Cargo is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 400 €, don't compromise with Lufthansa Cargo without the opinion of a professional who knows the real value of your prejudice at Athens.