Flight compensation Lufthansa Cargo:
Berlin — Stockholm

Legal right to compensation: Lufthansa Cargo flight between Berlin and Stockholm

If your trip departing from Berlin-Tegel International Airport and arriving at Stockholm-Arlanda Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

By taking off from Berlin-Tegel International Airport, you are protected by the EU's legal framework. The distance of 839 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Lufthansa Cargo is a non-EU airline, if the flight takes off from Berlin-Tegel International Airport, the European regulation applies in full.

How to know if the flight Lufthansa Cargo Berlin - Stockholm is eligible?

To determine if your trip between Berlin and Stockholm entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 839 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Stockholm.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Not all strikes exempt the company from its obligations. If the delay of your Berlin - Stockholm trip is due to an internal strike within Lufthansa Cargo, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Lufthansa Cargo is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Berlin airport in case of prolonged wait?

If Berlin-Tegel International Airport airport becomes your temporary residence because of Lufthansa Cargo, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Berlin remains valid. The hotel is due if Lufthansa Cargo offsets your flight by one night.

Steps: how to get your 250 € from Lufthansa Cargo?

It is strongly recommended to keep your Lufthansa Cargo boarding pass and any communication relating to the delay suffered at Berlin-Tegel International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Lufthansa Cargo. An expert can reduce this time by half.

By entrusting the recovery of your 250 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Don't take Lufthansa Cargo's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Lufthansa Cargo will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.