Flight compensation Lufthansa Cargo:
Berlin — Vienna

How to be compensated by Lufthansa Cargo on the Berlin (TXL) - Vienna (VIE) line

From Berlin-Tegel International Airport airport, your departure with Lufthansa Cargo to Vienna didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 547 km, EC Regulation 261/2004 requires Lufthansa Cargo to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Lufthansa Cargo Berlin - Vienna is eligible?

The compensation for flight TXL-VIE is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Lufthansa Cargo TXL-VIE flight is crucial to prove that you were present at boarding at Berlin.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Vienna.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Don't be fooled by Lufthansa Cargo's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Lufthansa Cargo is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Berlin airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Lufthansa Cargo must ensure the well-being of its passengers stuck at Berlin.

Some passengers are unaware that transportation between the hotel and Berlin-Tegel International Airport terminal is also included in the legal package due by Lufthansa Cargo.

Steps: how to get your 250 € from Lufthansa Cargo?

The formal notice letter and the collection of evidence of delay at Vienna International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Lufthansa Cargo website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Berlin to Vienna International Airport can drag on if you don't follow up.

A collective action on the Lufthansa Cargo flight from Berlin can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Lufthansa Cargo's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.