Flight compensation Lufthansa Cargo:
Chicago — Frankfurt

Refund and compensation Lufthansa Cargo: route Chicago to Frankfurt

The ORD - FRA route operated by Lufthansa Cargo experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 6 971 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Lufthansa Cargo.

How to know if the flight Lufthansa Cargo Chicago - Frankfurt is eligible?

To determine if your trip between Chicago and Frankfurt entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 6 971 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Chicago airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Lufthansa Cargo staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Chicago O'Hare International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Chicago airport in case of prolonged wait?

If Chicago O'Hare International Airport airport becomes your temporary residence because of Lufthansa Cargo, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Chicago O'Hare International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 600 € from Lufthansa Cargo?

Starting a procedure against Lufthansa Cargo for a flight from Chicago to Frankfurt can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight ORD-FRA to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

A frequent question concerns processing times. A claim filed directly with Lufthansa Cargo customer service can take several weeks or even months before getting a response.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Lufthansa Cargo systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Lufthansa Cargo is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against Lufthansa Cargo is often more striking.