Flight compensation Lufthansa Cargo:
Frankfurt — Copenhagen

How to be compensated by Lufthansa Cargo on the Frankfurt (FRA) - Copenhagen (CPH) line

From Frankfurt am Main International Airport airport, your departure with Lufthansa Cargo to Copenhagen didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 679 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Lufthansa Cargo Frankfurt - Copenhagen is eligible?

The compensation for flight FRA-CPH is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If Lufthansa Cargo sold more seats than planned and you stay on the tarmac at Frankfurt am Main International Airport, the 250 € compensation is automatic.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Copenhagen.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Lufthansa Cargo staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Frankfurt - Copenhagen flight.

What are your rights at Frankfurt airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Frankfurt am Main International Airport, Lufthansa Cargo must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Frankfurt am Main International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Lufthansa Cargo?

The formal notice letter and the collection of evidence of delay at Copenhagen Kastrup Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Lufthansa Cargo website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

On the FRA-CPH line, delays can vary according to the reactivity of Lufthansa Cargo's legal department.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and Lufthansa Cargo systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Lufthansa Cargo is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Frankfurt am Main International Airport airport to prove their faults.