Flight compensation Lufthansa Cargo:
Frankfurt — Heraklion

How to be compensated by Lufthansa Cargo on the Frankfurt (FRA) - Heraklion (HER) line

Have you experienced a major inconvenience during your trip between Frankfurt and Heraklion with Lufthansa Cargo? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 2 114 km of flight, the company Lufthansa Cargo is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Lufthansa Cargo Frankfurt - Heraklion is eligible?

The compensation for flight FRA-HER is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If Lufthansa Cargo sold more seats than planned and you stay on the tarmac at Frankfurt am Main International Airport, the 400 € compensation is automatic.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Don't be fooled by Lufthansa Cargo's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Frankfurt am Main International Airport or European air traffic control is an external cause over which Lufthansa Cargo has no control.

What are your rights at Frankfurt airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Lufthansa Cargo must ensure the well-being of its passengers stuck at Frankfurt.

Some passengers are unaware that transportation between the hotel and Frankfurt am Main International Airport terminal is also included in the legal package due by Lufthansa Cargo.

Steps: how to get your 400 € from Lufthansa Cargo?

Getting justice against carrier Lufthansa Cargo requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Lufthansa Cargo.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Frankfurt to Heraklion International Nikos Kazantzakis Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Lufthansa Cargo on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Lufthansa Cargo will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.